Thailand’s Department of Intellectual Property is cooperating with a famous online shopping website owner to resolve and prevent counterfeit product sales online. Customers are now able to blow the whistle on pirated goods being sold on the web.

May 28th, 2019, Ms. Napapatch Chan-Udom, a victim of counterfeit fraud, told of her experience of buying goods from a well-known online shopping website. She found that the product purchased was fake, so she complained to the website, which denied any responsibility.

Ms. Napapatch said that she will continue buying online, despite a bad experience. Now, she selects more credible and responsible platforms. She wants the website owners to screen their sellers carefully.

Mr. Todsapol Tungsubhut, Director General of the Department of Intellectual Property, explained that his organization is coordinating with leading online shopping website owner Lazada Group to resolve and prevent the sale of counterfeit goods.

Meanwhile, the website’s executive said that the number of online sellers is soaring each year, adding that they have to increase screening and inform sellers about prohibited products. Moreover, their staff are monitoring the purchasing process constantly, he said.

Any buyers who want to report pirated or counterfeit products being sold online can contact the Department of Intellectual Property hotline on 1368.