11 July 2024

The Land Transport Department has received more than 2,000 passenger complaints against taxi drivers in Bangkok, with most of them concerning cabbies’ rejection of passengers, since the new taxi fares came into effect on January 16th.

Of the 2,120 complaints, 720 concerned cabbies’ rejection of passengers, 455 concerned impolite behaviour towards passengers, 358 were for reckless driving, 237 for not using meters and 221 cases of malfunctioning meters.

The department has already responded to 1,650 complaints and has taken legal action in 479 cases.

Since the new fares came into effect, 34,812 taxis have had their meters adjusted.