The National Health Security Office (NHSO) has improved its 1330 hotline service to accommodate those testing positive for COVID-19 with rapid antigen tests, by providing them with counselling and medication or arranging hospitalisation, said NHSO Secretary-General Dr. Jadet Thammathat-Aree today (Sunday)

For asymptomatic patients, he said staff at the 1330 hotline centre will advise them to isolate for seven days, after which they can leave home, as long as they strictly adhere to safety measures.

If they have symptoms, they can receive medication at the clinic or hospital where they have an entitlement to be treated or receive the medication at pharmacies which have joined the “Found, Distributed, Done” program.

In case they cannot go to the clinic or hospital, patients can register online via “Good Doctor” or the “Mor Dee” app to get access to a telemedicine service, which will deliver medication to their home.

If officials assess that the patient meets the requirement to be provided with Favipiravir, it will be delivered to their home.

Patients over 60, those suffering from underlying diseases andpregnant women can get medical services at clinics andhospitals, in accordance with their entitlements, or receive a telemedicine service, under which health officials will assess their condition and provide them with medication if they are asymptomatic and will follow up their condition for 24 hours.

If they develop symptoms, the officials will make arrangements to have them taken to clinics or hospitals.

In case the patients cannot visit clinics or hospitals, or cannot access the telemedicine service, they can call 1330 and staffthere will assess their condition, have medication sent to them and follow up on their condition.

In case they have symptoms, officials will try to secure hospital beds. If they develop serious symptoms, an ambulance will pick them up and take them to hospital.